Policies & Customer Support – Axora International

At Axora International, we believe that strong partnerships are built on trust, transparency, and reliability. Since our founding in 2015 in Sialkot, Pakistan, we have been committed to not only delivering premium sportswear, fightwear, and fashionwear, but also to ensuring that our clients enjoy hassle-free and secure business experiences.

This page outlines our core policies and the support services we provide to brands, retailers, gyms, sports clubs, and distributors worldwide.

Our Key Policies

1️⃣ Quality Assurance Policy

  • Every product undergoes strict quality control at multiple stages of production.
  • We use premium fabrics and materials tested for durability, performance, and comfort.
  • Defective products are replaced or corrected before final delivery.

2️⃣ Customization & OEM/ODM Policy

  • We offer flexible customization options including sublimation, embroidery, screen printing, and private labeling.
  • OEM (your designs, our production) and ODM (our catalog customized for your brand) services are available.
  • All artwork, logos, and brand assets shared by clients remain 100% confidential and protected.

3️⃣ Minimum Order Quantities (MOQs)

  • Flexible MOQs are offered to support startups as well as established global brands.
  • Specific MOQs may vary depending on product type, fabric selection, and customization requirements.

4️⃣ Pricing & Payment Policy

  • Competitive factory-direct pricing with no hidden charges.
  • Payments accepted via bank transfer, LC, or secure international payment gateways.
  • Standard policy: advance payment before production, with balance cleared before shipment.

5️⃣ Shipping & Delivery Policy

  • Worldwide shipping available by air freight, sea freight, or courier (DHL, FedEx, UPS, etc.).
  • On-time delivery is our guarantee — standard lead time depends on order size & customization.
  • All orders are packaged securely to ensure safe arrival.

6️⃣ Return & Replacement Policy

  • Claims for damaged or incorrect products must be reported within 7 business days of delivery.
  • Replacement or correction is provided for verified quality issues.
  • Custom orders are non-refundable, but adjustments will be made if errors are on our side.

7️⃣ Sustainability & Ethical Manufacturing Policy

  • We are committed to sustainable fabrics (organic cotton, recycled polyester, eco-friendly blends).
  • Ethical production practices with fair labor policies.
  • Reducing waste, energy efficiency, and eco-friendly packaging options available.

🤝 Customer Support

Our dedicated support team ensures you have guidance at every step of the process:

  • 📞 Consultation Support – From design discussions to fabric recommendations.
  • 📧 Order Support – Real-time updates on production, packaging, and shipping.
  • 🛠️ After-Sales Support – Assistance with re-orders, adjustments, and ongoing partnerships.
  • 🌍 Global Support – Serving brands across USA, Europe, Middle East, Australia & beyond.

📧 For support: support@axaroint.com
📞 WhatsApp/Phone: +92-321-3227230

🔑 Why Our Policies Matter

✔ Transparency builds trust with our clients.
✔ Clear guidelines reduce risk for international buyers.
✔ Strong after-sales support creates long-term partnerships.
✔ Ethical & sustainable practices align with global brand values.